FAQ

Frequently Asked Questions

A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Worldwatch Institute, please feel free to e-mail us at [email protected]
A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account. If you expect to purchase additional product from ShopAlArab click continue shopping, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing made at ShopAlarab.com. Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. After providing this information, you will need to click on the "Click to calculate shipping" button to determine your delivery charge, if applicable. If you have a valid promotional code, you may enter it in the "Coupon Discount" field directly beneath the shipping information. Be sure to click on the "Apply to Order" button in order to have your savings calculated and applied to your order. After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the "Review Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Submit order" button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail. Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using email [email protected]
By Default, The Last Used Shipping Address Will Be Saved Into To Your Sample Store Account. When You Are Checking Out Your Order, The Default Shipping Address Will Be Displayed And You Have The Option To Amend It If You Need To.
The Instructions To Activate Your Account Will Be Sent To Your Email Once You Have Submitted The Registration Form. If You Did Not Receive This Email, Your Email Service Provider’S Mailing Software May Be Blocking It. You Can Try Checking Your Junk / Spam Folder Or Contact Us At [email protected]
After Logging Into Your Account, Go To Your Shopping Cart. Here, You Will Be Able To Make Payment Or Cancel Your Order. Note: We Cannot Give Refunds Once Payment Is Verified
At The Moment, We Only Accept Credit/Debit Cards And Paypal Payments & Cash On Delivery Services
In The Event Of Damaged Samples Received, We Will Require Photo Proof Of The Affected Samples And Your D.O (Delivery Order) In Order For Us To Investigate And Review Before A Decision Is Made To Re-Send The Delivery To You At No Cost, Subject To Availability. In Light Of This, Any Sample That Falls Into This Category Should Not Be Thrown Away Before Taking Photo Proof And Emailing The Photo To Us At [email protected]